Robinhood is offering $75 Amazon gift cards to some of its customers who were impacted by the significant outages its options trading services faced last Wednesday.
Some affected users were notified via email that as a result of an evaluation of their account by data scientists and senior members of Robinhood’s brokerage operations team they would be issued an Amazon gift card “as a gesture of goodwill and appreciation of your continued faith in Robinhood.”
Some users also report getting $350 or $450 for their troubles. But even that might not make up for losses during the outages. As per Insider, customer service made it clear to some customers that “occasional service interruptions are an inherent risk of electronic trading across any platform”.
Robinhood became famous for its no-fee trading platform, but has been in the news lately for the wrong reasons. Besides the outages in its options trading services, they also messed up the release of their new checking and savings accounts. I have been using the app for over a year now and haven’t had any issues so fare. I have only been dealing with stock trading though.
If you want to try it out, you can get a free stock when you sign up. Supposedly you can get any stock, but most likely it will be around $5.