You should have heard about the power outages at British Airways last weekend, which left 75,000 passengers stranded and wreaked havoc on the airline’s operations. Many were unable to fly and or even retrieve their personal belongings. From the latest information today, it all happened because of a technician who flipped a switch somewhere and turned off the power.
The problems dragged on for a while and the lack of information and customer service, made it all much worse. They refused reimbursement for some and compensations. But now it seems that they are taking a step in the right direction, at least when it comes to their most loyal customers.
Here’s the email sent to elite members:
As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.
However, we clearly fell far short of this commitment last weekend.
I’m so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we’d like to renew your current tier status for a further two years, regardless of how many Tier Points you collect in that time.
We’ll be making these changes over the coming days, and you’ll soon be able to see your updated details on ba.com.
If you want to make a claim for any food, transport and accommodation expenses, you can do this through our customer relations teams.
You can find additional information on ba.com about your customer rights and what you can submit a claim for under the EU compensation regulation.
I hope this goes some way to making up for your experience last weekend, and rest assured we’re working to safeguard against this in the future.
Again, please accept our apologies, and thank you for your patience.
That’s definitely a big deal for many elites, but it probably affects a small portion of those 75,000 people affected by all of this.