AskAMEX, New App Based Concierge From American Express

American Express has launched a new pilot program for an app based concierge called “AskAMEX”. For now the app is on available on Apple devices and only for those who were invited.

This could be aimed at their Platinum members, although I do have a personal Platinum card and I wasn’t invited.

AskAmex is an application that helps you find & book travel, dining, and more – all from your phone. AskAmex is also a limited-time pilot, which means it’ll be available through February 31, 2019 to a pre-selected group of invited American Express Card Members.Received an invite? now to get started.


The service is provided by Mezi, a startup that originally launched as an AI-powered virtual assistant and has since pivoted to focus mainly on travel. They already offer a similar service for free.

Looks like a cool app, and I would prefer using an app instead of calling for such services. I wasn’t invited though and I have an Android device.


Travel purchases you make through AskAmex are not eligible for some benefits that require booking directly with Amex Travel, including, if applicable, 5X/2X Membership Rewards points and The Hotel Collection benefits.

Amex Offers that require booking directly on a merchant website or on, won’t be triggered by AskAmex transactions.

Only certain Amex cards are eligible for the pilot program and purchases can only be made through your connected American Express Card that was included in the invitation you received. More details found on Mezi’s website.

Were You Invited?

If you were invited and have already used the app, let us know how you like it so far. Is it something you’d consider using?

HT: Doctor of Credit and Windbag Miles

This site uses Akismet to reduce spam. .