We talked about the Softcard shut down and many were probably wondering about the fate of their AmEx Serve Cards. American Express has answered that question and you don’t need to wories as there are no changes coming to your Serve.
You may have seen the recent announcement that the Softcard app is being discontinued. We want to assure you there will be no other changes to your American Express Serve Account and that it will continue to work outside of Softcard.
• You can still use your plastic Serve Card in-store or online at the millions of merchants that accept American Express® Cards worldwide.
• Your balance will not be affected and you can continue to manage your Account on your phone with our American Express Serve® Mobile App1, including adding money, paying bills, viewing transactions and more. Download the app for iOS or Android.
• You can continue to enjoy all the features and benefits of your Full Service Prepaid Account, such as free Direct Deposit, free cash withdrawals at over 24,000 MoneyPass® ATMs2 and free online bill pay.
If you have any questions regarding this matter or your Serve Account, please contact us at 1‑866‑289‑2330.
The American Express Serve Team